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- » HSE chief to quit (18-07-2012)
- » €45m could be saved in increments (28-06-2012)
- » Reilly rules out staff pay cuts (27-06-2012)
- » '350,000 on outpatient lists' (21-06-2012)
- » Blueprint outlines major ED revamp (19-06-2012)
- » Child and outpatient waits up (19-06-2012)
- » Patients wait six years to see consultant (18-06-2012)
- » HSE facing €500 million deficit (14-06-2012)
- » ED patients being treated on floor (07-06-2012)
- » Tallaght - unsafe ED caused patient death (17-05-2012)
- » Many no longer visiting dentist - survey (01-05-2012)
- » Minister's expert to get nearly €½m (19-04-2012)
Below are the general comments as posted by people who have completed the online survey.
Listing 1 to 30 of 8,690 comments.
A visit to A&E was a dreadful experience. Attended hospital at midnight and was eventually placed on a trolley at 6am. I was then discharged at 10am but my condition had been misdiagnosed. Fortunately I have an excellent GP who contacted the hospital and established the true results of an x-ray.
|This user's rating:||34%|
Our experience in Castlebar couldn't have been better from a medical and care approach. The strands of the various medical teams worked closely to provide the best treatment for my mother; the nurses were outstanding and made a tremendous difference to my mother and the rest of the family at a very difficult time
|This user's rating:||100%|
The food in this hospital is terrible-If you were a patient or a member of the public visiting if not sick you would be sick by the smell and taste of the food here! The parking situation in €1.50 per hour and there should not be a charge for patients that are in for tests and staying in the hospital.The nurses in the oncology ward are lovely and helpful apart from one-but there is always one in every pack! This hospital is a more 9-6pm hospital than a hospital that is open 24hrs.If you are a patient that needs a doctor during the night you will have to wait until the following morning to see one and by then it could be too late!
|This user's rating:||56%|
One midwife on the maternity ward was extremely rude, talked down to me and made little of my concerns and the way I was feeling. She completely ruined what should have been a happy experience for me. I also walked in on her discussing my confidential issues with a member of the catering staff and a care assistant in the kitchen area. She was aggressive in her manner and why she considered midwifery as a career puzzles me.
|This user's rating:||56%|
Overall, I think the place is a mess, some areas more than others. My father was treated for cancer. Nurses in oncology were very good at their work and very nice. But what I cannot understand is why every time my father had to be admitted for low blood count etc...between treatments he had to go through the big long process through A&E. There is a huge disconnect between departments in my opinion. He was so sick and weak but put through huge waits, stupid questions asked a million times already and never ending blood tests, every time. One time when he finally got a bed a junior doctor came and attempted to take blood but could not, he hurt him and after it emerged that there was no need as it had already been taken for the purpose. He didn't even check the label on his hand. This was very distressing. This young doctors eyes were glazed over and his behavior was strange. No communication clearly or inadequate training I'm not sure. The same day someone from the lab came to take more blood and called my father by another name. Only for us realising that he was not the intended person his blood would have gone to the lab with another person's name labelled on it. Before my father died he was still being called for radium appointments to CUH. Again disconnected and inefficient communication. You would be made a fool of if you didn't know any better. And God help any one with no family to keep an eye out for them. On a positive note his palliative care was good. I refer to efforts made to control pain and opportunity offered to speak about the sickness and its inevitable outcome if desired. However, again I must criticise the lack of communication with family members. We felt that we were not being listened to and were just a bit stupid. The list of mess ups was endless. I quickly realised that we had to question everything as they generally cannot be trusted. There is a general sloppiness among some staff but not all. I must say the nurses who cared for him while he was dying were very attentive and nice. There also seems to be a lack of confidentiality among staff. Details of my father's sickness coming back to us via acquaintances that 'heard' it from such and such who works in the hospital. While I am aware that excessive working hours, lack of resources and overburdened services are contributing to all this I still think a lot of improvements could be made regardless. Most staff do their best and I do not mean to sound completely negative but this was my honest experience. I would not wish it on my worst enemy.
|This user's rating:||41%|
My mother died in this hospital in 2008 still very angry at how she was treated. She had a terminal illness, contracted mrsa while she was here. Was treated like an animal. Her sheets, blankets were covered in blood and never cleaned. Her family had to feed her because the nurses were scared to go near herwhich they couldn't even diagnose they had to look it up on the web.
|This user's rating:||23%|
I was admitted several times to Cavan having a life-threatening asthma attack. I honestly thought each time I visited Cavan, I was going to end up coming out in a coffin. When I arrived in A&E I got told by nurses I was exaggerating and they were going to give me a paper bag. They wouldn't give me any medication and left me on a trolley for 72 hours. In the end I had to be admitted to Intensive Care. The staff on the ward were dismissive of my symptoms and refused to request the doctor when I was clearly struggling to breathe. The registrar was incredibly rude to me and had me in tears and my mum, who had been called without my knowledge in an upset state. I would recommend the care in ICU because the staff are fantastic and cannot do enough to help. But as for anyone else in that hospital? They are a disgrace to the health service and don't deserve to be in such a trusting position.
|This user's rating:||29%|
Having waited 9 hours (sitting on a chair) in A&E with my very ill mother, we finally saw a doctor who admitted her because she needed an emergency operation. Turned out to be cancer. Operation seemed to be successful, chemo treatment followed. My mother became very ill after 3rd dose of chemo. This is my main complaint, we were directed from oncology clinic back to A&E where we waited hours. She was so ill but they put her on a trolley by double swinging doors. We were there for about 12 hours. She couldn't have any medication as she was under oncology dept. When I contacted oncology to say we were still in A&E 19 hrs later, she was transferred to a ward with six empty beds. She sadly died later.
|This user's rating:||87%|
The doctors dealing with us seemed not to have had enough back up or enough staff and were very overworked.
|This user's rating:||71%|
Hospital was like a war zone - people herded from one area to another only to be told "Move - you are in the way " Contradictory information given with regard to whether patent is to be admitted of not - Staff visibly stressed - patents visibly stressed - obviously sick patients ignored when requested help from staff.
|This user's rating:||40%|
My daughter has regular appointments with Paediatrics, Neurology and Ophthalmology to monitor her condition. Paediatrics and Neurology are fantastic -- opthalmology outpatients appointments are a joke, with a usual waiting time of 3 hours after appointment time (for which we are always early) for a 10-minute appointment.
|This user's rating:||82%|
I was recently admitted to Bantry Hospital for two nights very ill with chest pains and nausea. The level of care I received there was second to none. All staff, Doctors, nurses, porters and cleaners treated me with excellent care, kindness and respect. Well done to them and I am very grateful for their service. Elton.
|This user's rating:||99%|
When going to my clinic, the doctor doesn't spend much time with you. He gave me tablets that he said would be good, which I have already had twice by him and told him they weren't great on my stomach.
|This user's rating:||55%|
I attended St James Hospital for a sleep study, and was wired up by a very helpful sleep lab technician. I was informed by the technician to leave the door unlocked, in case of emergency. I went to bed around 12pm, and I was awakened by the sound of the door being opened. When I looked at the end of the bed, there was a man standing there, when he saw me awake, he quickly exited the room. I telephoned the night nurse and he put a sign on the door "Do not disturb", and then I locked the door. I could not get any explanation from the hospital as to who had entered the room, despite the fact they have CCTV in the corridor of the hospital, and also a camera over the bed in the sleep study room. It was a very frightening experience.
|This user's rating:||36%|
Staff were nice but hospital was so dirty. I would expect if a kitchen had this bad hygiene standards, it would be shut down. It is filthy.
|This user's rating:||62%|
AN EXCELLENT LOCAL HOSPITAL THAT SEEMS TO BE WELL STAFFED. SPARKLING CLEAN. A PLACE THAT I FELT VERY MUCH AT EASE AND SAFE IN LONG MAY IT LAST.
|This user's rating:||88%|
My brother in law came to UHG with appendicitis, he was in severe pain and received morphine which did help.The doctor was extremely professional and the paramedic staff were excellent. The emergency department was like Beirut, patients lying everywhere. The nurse who dealt with my brother in law was the rudest person we have ever met. I understand that the emergency department can be busy but a smile and a helping hand wouldn't go astray. I am a nurse myself and work in a busy oncology ward and I would never be rude to staff. She connected my brother in law to IV fluids and never commenced them, when I returned after half hour they were still clamped off. She wasn't one bit nice when we asked for them to be started. I pity any poor vunerable person coming in on there own, they may be too afraid to ask the nurse anything when she is so rude. All i can say is that she made the A&E experience unbearable for us all.
|This user's rating:||51%|
The staff are great but could smile a bit more in the wards. I was very disappointed, was discharged after having a stroke without having a scan of my arteries and had to go back the following week as an outpatient when really all theses tests and scans should be done urgently as an inpatient. Overall it is an exellent hospital, I found the staff over the top washing hands, it is so clean and I'm a clean freak. I feel it's one of the best hospitals, I wouldn't go to any other hospital.
|This user's rating:||68%|
I attended the maternity section and there isn't a chance in hell I will return there!
|This user's rating:||33%|
Overall was not satisfied in the slightest with this hospital, the staff were rude and ignorant and not only to me but to other patients and even a few staff members from what I saw. Completely unacceptable and will not be returning.
|This user's rating:||20%|
I am appalled at the admin/ outpatient area procedure. The number system to get into the hospital is great but when you have to remake an appointment you have to skip all that are waiting and there is no signage to show that your not skipping your remaking an appointment and not skipping people. I had several people call me obscenities as they thought I was skipping the queue. In the area I attend, one nurse talks to everyone for ages holding up people. I was waiting on treatment that takes two mins today and she was holding up the room chatting at the door with another nurse. I ended up waiting nearly an hour. Another think is the nurses seem to shout out people's private records. One gentleman sitting beside me was told in full view of everyone one 'Mr so and so I have your scan results back, they look fine but the doctor will tell you more'. Seriously that isn't for all to hear and if she said that to me I would be highly embarrassed.
|This user's rating:||52%|
Dr Kevin Kennelly was a helpful, outstanding doctor who helped me with my eyes. It's a shame that he has gone to another hospital, hope he comes back soon, legend of a doctor.
|This user's rating:||89%|
I never ever complain but after today I was so upset I had to tell/warn other patients of the treatment I received in this hospital. This is my second pregnancy, well fourth - I have had two miscarriages as well as the birth of my daughter who is 4. Because of my history of miscarriage I was told the next time I got pregnant to make an appointment with the Early Preg Unit. So I got my doctor to do so after she confirmed I was pregnant a month ago. So I was sent in to the booking in clinic which was the wrong clinic, mistake made by the hospital/doctor but not my fault. So I first spoke to the doctor, gave all my details etc...She knew I wasn't yet the 12 weeks but sent me for a scan to date and make sure it wasn't an ectopic pregnancy. All the midwifes and doctors I had spoken to up to the scan were so helpful and nice but the person who done my scan was so rude I actually cried. She told me I had no right to be there. it wasn't my time and not to be suprised if nothing was seen as I might only be 7 or 8 weeks. She kept giving out to me about being there so in the end my husband said it was not my fault. Every doctor, midwife and my own doctor knew I was not the 12 weeks and I was sent into her for a scan. She then said she was sorry for speaking to me in this manner, it's just a waste of her time and she was sick of seing people before they're more than 12 weeks. I was so upset what should have been one of the happiest time, seeing our baby and its tiny heart beating ended up being so upsetting. We where so nervous after the previous miscarriages and to be spoken to like that was a disgrace. 45 mins giving out to a patient when she should have been talking to us about our baby. I came out with no next scan date or anything, she sent me for bloods and told me to go home.
|This user's rating:||49%|
I have to say after having my daughter in a well known Dublin maternity hospital and was treated badly with no information, doctors belittling my worries and even laughing at them, I was very nervous with my 2nd pregnancy but I needn't have been. The staff in portlaoise from reception to porters and nurses and doctors were brilliant. I trusted them and they gave me every reason to! They took their time to deal with my anxiety, sat beside me to explain things when my waters broke early, they hugged me when I was scared, they had no problem with my husband staying when I needed him. They restored my faith in maternity services!! Thank you!!
|This user's rating:||96%|
Neurology dept gives 100% in a professional manner at all times. They all treated Aine as though she was the most important little girl in the world. We travelled from Co Galway and we never had any delay. This team is 100% efficient in all aspects of delivery of care to children !!!!!
|This user's rating:||100%|
My biggest problem with the hospital was the length of time I had to wait on each visit. If my appointment was at 10.30 am, on many occasions I was not seen until nearly 1.00pm. This means that instead of paying a small car parking fee I am generally expected to pay 10 euros. There are many people that miss appointments because they do not have the parking fee and this is ridiculous for people with on-going treatment requirements. A once in a while visit may be okay but when coming every month, it is too much.
|This user's rating:||59%|
My child was fasting from 6.30am, we were in the hospital for 11.00am and he was not brought down for surgery until 1.30pm, far too long for a 2-year-old to be left waiting.
|This user's rating:||58%|
Fantastic hospital. Very happy from start to finish and very short waiting times. New carpark is fantastic addition. Overall a clean professional and superb facility. Will be back for any future procedures.
|This user's rating:||100%|
I have a 13 year old daughter who had surgery 6 weeks ago and she developed an infection. I brought her into A&E, she was seen by a senior doctor who prescribed antibiotics and an x-ray and bloods were taken also. Came back fine and she was sent home. Brought back in the next day with nausea and vomiting and a fever. More antibiotics and the consultant refused to see her as they were on holidays. The doctor she then saw looked dissatisfied to see her and gave her even stronger antibiotics. Next week presented with extreme swelling and still antibiotics for no reason that we were told. The 3rd time she was only seen by a nurse for two minutes. This is scandalous treatment of a young child.
|This user's rating:||63%|
I attended A&E with a swollen neck after being seen by Caredoc. My neck was swollen on both sides of an old surgery scar. The first doctor told me that I had an infection and I would need surgery, and ordered an ultrasound. The 2nd doctor told me I had an infection which was causing muscles to go into spasm and I didn't need to be reopened. The first doctor came back and ordered an x ray of my neck to which I still don't know the results. The ultrasound was cancelled and I was treated with a drug which I know is for stomach issues????????????? All the while from 2pm monday until tuesday at 11am I did not as much get a glass of water or a morsel of food, nor was I offered anything. Total, total disgrace, not the nurses' fault, they were under severe pressure as they are seriously understaffed, but to put it plainly, one doctor doesn't know what the other is doing and communication is a massive problem here.
|This user's rating:||22%|