I went to the A&E with what I thought was a twisted ankle. Turns out it was broken. I was in a lot of pain & couldn't walk well, had to shuffle. I wasn't offered the use of a wheel chair until I was leaving because I couldn't work my crutches & carry my handbag & shoe at the same time & I had to ask for help. Some of the nurses have no common sense.

I visited an elderly neighbour who was a patient in this hospital on multiple occasions over the last few years. Overall, I think she was very well cared for and all the staff I met were pleasant, professional and caring. However, A&E is a complete mess. There does not seem to be anyone in charge and this is my abiding memory over several visits over the last few years. I have never seen so many medical personnel staring into computer screens for long periods without any interaction whatsoever with waiting patients. If you want to ask someone a question it requires great perseverance and luck. The people who work here are expert at avoiding eye contact and blanking you. There seems to be no shortage of personnel but I get the impression that there are a number of them who do very little and get away with it.

The A&E staff in the resus area were wonderful. Efficient care was given to my grandad and they kept the family involved and informed regarding treatment. The amazing staff (both nursing and medical) in the HDU always kept our spirits up and the staff in the special care unit were also great. Excellent patient care provided in all these areas.

I was treated in the day ward (St Michael's) and it was all run like clockwork. Everyone was so nice and friendly. The ward was spotless and the the ward sister kept a good eye on everything all the time. As hospital goes it couldn't have been made any easier. The little work placement student who was my designated hand holder was the nicest little girl ever.

Absolutely amazing staff in the Cardio Unit, so professional and outstanding. Best in the country by far.

My Mother was a patient in A&E last week. She suffers from Vascular Dementia. I would like mention some of my observations. The A&E department appeared to have plenty of staff on duty. We arrived at approx. 12 midnight and discharge at 12.30 following afternoon. I thinkyou really need to inform your staff that patients who have vascular dementia experience great fear in a&e and must be treated with greater understanding - like explaining what you are going to do before you touch them e.g. putting thermometer in the ear. A simple actionlike that is terrifying. Taking blood pressure also terrifying. Also why does it take four hours for the results of a head scan to come back to patient in A&E when it shows no cause for concern? For the vascular dementia patient who has been in a&e for 8 1/2 hours already, the further 4 hours with nothing happening is a nightmare! There has to be a way to move patients along more swiftly and make room for incoming patients.

Hygiene a major issue.

This is for the Mater minor injuries clinic in Smithfield. http://www.mater.ie/patients/emergency-services/smithfield/

The staff in the breast health unit, Noreen, Caroline, Sinead and Susan. Thank you x

Very poor service.

Security in the hospital is ridiculously lax - a patient I know left unbeknown to staff members and security or staff were unable to check CCTV to ascertain which door the patient left through, if at all. The alarm raised over missing patient by a visitor who couldn't find them - staff were so busy with others, they appeared unaware that this patient had even left. Understaffing of wards will have a detrimental effect on patient safety - staff on the wards here are doing their best with extremely limied means. ALSO - this hospital is the filthiest I have ever encountered. I used a bathroom on the 4th floor of the old section of the hospital, and the work done by cleaning staff leaves a lot to be desired. There were cigarette butts on the windowsill, ash in the sink (so much for a smoking ban!) Bins were overflowing, and a layer of dirt and dust was visible on the counter top. There was a build up of grime and black dirt at the wall-floor junctions through the area, which was indicative of the dirt being "pushed-aside" when the floor was "cleaned". The toilets themselves were in need of cleaning, and the bowls filthy. The hygiene checklist had of course been checked off for that day to indicate that the area had been cleaned, but in my opinion none of the cleaning had been completed in a while. Hygiene audit anyone?

Did not have a good experience.

From admission 18/9/12 to discharge in the angiogram unit and the day case surgery unit all aspects of procedure and care were explained in a clear and understandable way. These teams are a credit to the Mater hospital. They were very busy with a high turnover of patients but they always kept a close watch on each patients needs.

AN 82 YEAR 0LD CANCER PATIENT WHO WAS REFERRED BY HER gp TO A&E FOR IMEDIATE ATTENTION SPENT 11 HOURS IN HER OWN WHEELCHAIR BEFORE BEING TRANFERRED TO A TROLLEY IN A SMALL CUBLICLE WHICH SHE HAD TO SHARE WITH A MALE PATIENT FOR A FURTHER 10 HOURS. DURING THAT TIME THE DEPT WAS NOT NOTICABLY BUSY AND THE THERE WERE PLENTY OF STAFF . I HEARD FROM A DOCTOR , SINCE LEFT THE MATER , THAT THE MATER SUFFERED MORE FROM RESTIRICVE PRACTISES RATHER THAN SHORTAGE OF RESOURCES , HE MOVED TO TALLAGHT HOSPITAL WHERE HE IS HAPPIER . MY MUM WAS TRAUMATIZED BY THE EXPERIENCE AND WE WERE SHOCKED.

Small difficulty in finding our way to the outpatients clinic.

I was in A&E for 6 hours unacceptable I was in the fracture clinic 2 days later for 5 hrs- totally unacceptable way to treat human beings.

Only problem was long wait in the waiting room. There has to be a better way of scheduling appointments. Parking is a nightmare.

The only low point was the 3 days I spent in a&e before I went up onto the high dependency ward. Once I was up there everything was fine. I was very well looked after and that continues to this day.

Overall, the staff at the Mater hospital are wonderful - it's the waiting times which holds everything up, even being kept in hospital to wait for a scan etc., holds up beds.

I have been treated twice in another hospital for the same thing but the care and attention was far superior in Mater Hospital Public.

My 87 year old father left for over fourteen hours on a trolley before being seen to by a doctor.

My husband arrived by ambulance, Waited for 8 hours to see a doctor but never got seen, but then they charged us 100euro just because he did see a nurse. Left the hospital that night tired hungry, unwell and feed up. Later went to see own doctor who diagnosed problem straight away.

Very good experience in the Mater Public hospital.

Patient admitted to a&e Saturday 6.00pm on trolley till 7.00pm Monday evening. Died 5 hrs later in a two bed room occupied with another patient.Dreadful conditions in a&e-no pillow to keep patient comfortable,curtain open all the time, no privacy and no Doctors abrasive-you were an inconvenience for asking questions. Traumatizing for patient and family and all other patients in a&e there. Stress levels with families due to conditions was palpable. Will never set foot in this hospital again. Just a disgrace.

My sister and my 82 year old mother who was suffering with knee pain waited seven hours in the Mater A&E and were told to go back to Smithfield Clinic the following day to be seen. They sat with drunks and druggies for hours on end in a filthy A&E department before they were told they would have to go back to Smithfield the following day. Animals at the local vet are treated better than this. This is a disgusting hospital and I feel so sorry that my mother had to experience this at her stage in life. I would never again bring my elderly mother to this hospital.

Outside of intensive care the nurses were more interested in paperwork than patients. I was very upset by some things I witnessed. Ignoring patients, leaving my husband wet after not responding to request for bottle, leaving his food out of his reach. We were afraid to complain in case it was taken out on my husband.

My Mother went in for a 'Routine' bronchial biopsy to stage her cancer. We/she was never told all the possible outcomes. One that was conveniently left off the consent fForm was the possiblity of death. My mother went in a door of the Mater to have routine procedure and never came out. My mother died of massive blood loss, described by the Coroner as 'Torrential' blood loss. So ironically something that was supposed to stage her cancer and treatment killed her. The hospital has still not sat down with me to explain what happened. Further note, the Coroner requested that the Mater hospital review its patient consent forms.

I had to wait for two years for a consultation with a consultant just because I had a medical card and I know if I had paid cash I would have been seen right away. I find it disgusting in this day and age that public patients could be treated this way.

I felt that I was not ready to go home and now have been faced with a recurring infection which can be detrimental to my original problem. I told hospital staff, including doctors and nurses that I could not cope on my own and this was ignored. The infection is an aggressive infection that reoccurs. Now there is a another infection. I can't clean my house or do anything really as I feel ill. I was told that this is where my family should step in and I made the team aware that this is not my circumstance and that I didn't have family around to help and they still sent me home. The public health nurse is not doing a good job and I went to a health centre and was told that they did not have to look after my wound, but it is a public health centre? I just felt the aftercare was dreadful and now I'm reinfected with an infection. I am not very hopeful of a recovery with this poor health care. I am 28 and I just feel more could have been done.

I was admitted to the Spinal Unit on Sat 4th June and was in the care of Mr Poynton and his team. I had surgery and was well impressed with the hard-work care and attention of all staff within the unit.