Hospital was like a war zone - people herded from one area to another only to be told "Move - you are in the way " Contradictory information given with regard to whether patent is to be admitted of not - Staff visibly stressed - patents visibly stressed - obviously sick patients ignored when requested help from staff.

My daughter has regular appointments with Paediatrics, Neurology and Ophthalmology to monitor her condition. Paediatrics and Neurology are fantastic -- opthalmology outpatients appointments are a joke, with a usual waiting time of 3 hours after appointment time (for which we are always early) for a 10-minute appointment.

I was recently admitted to Bantry Hospital for two nights very ill with chest pains and nausea. The level of care I received there was second to none. All staff, Doctors, nurses, porters and cleaners treated me with excellent care, kindness and respect. Well done to them and I am very grateful for their service. Elton.

When going to my clinic, the doctor doesn't spend much time with you. He gave me tablets that he said would be good, which I have already had twice by him and told him they weren't great on my stomach.

I attended St James Hospital for a sleep study, and was wired up by a very helpful sleep lab technician. I was informed by the technician to leave the door unlocked, in case of emergency. I went to bed around 12pm, and I was awakened by the sound of the door being opened. When I looked at the end of the bed, there was a man standing there, when he saw me awake, he quickly exited the room. I telephoned the night nurse and he put a sign on the door "Do not disturb", and then I locked the door. I could not get any explanation from the hospital as to who had entered the room, despite the fact they have CCTV in the corridor of the hospital, and also a camera over the bed in the sleep study room. It was a very frightening experience.

Staff were nice but hospital was so dirty. I would expect if a kitchen had this bad hygiene standards, it would be shut down. It is filthy.

AN EXCELLENT LOCAL HOSPITAL THAT SEEMS TO BE WELL STAFFED. SPARKLING CLEAN. A PLACE THAT I FELT VERY MUCH AT EASE AND SAFE IN LONG MAY IT LAST.

My brother in law came to UHG with appendicitis, he was in severe pain and received morphine which did help.The doctor was extremely professional and the paramedic staff were excellent. The emergency department was like Beirut, patients lying everywhere. The nurse who dealt with my brother in law was the rudest person we have ever met. I understand that the emergency department can be busy but a smile and a helping hand wouldn't go astray. I am a nurse myself and work in a busy oncology ward and I would never be rude to staff. She connected my brother in law to IV fluids and never commenced them, when I returned after half hour they were still clamped off. She wasn't one bit nice when we asked for them to be started. I pity any poor vunerable person coming in on there own, they may be too afraid to ask the nurse anything when she is so rude. All i can say is that she made the A&E experience unbearable for us all.

The staff are great but could smile a bit more in the wards. I was very disappointed, was discharged after having a stroke without having a scan of my arteries and had to go back the following week as an outpatient when really all theses tests and scans should be done urgently as an inpatient. Overall it is an exellent hospital, I found the staff over the top washing hands, it is so clean and I'm a clean freak. I feel it's one of the best hospitals, I wouldn't go to any other hospital.

I attended the maternity section and there isn't a chance in hell I will return there!

Overall was not satisfied in the slightest with this hospital, the staff were rude and ignorant and not only to me but to other patients and even a few staff members from what I saw. Completely unacceptable and will not be returning.

I am appalled at the admin/ outpatient area procedure. The number system to get into the hospital is great but when you have to remake an appointment you have to skip all that are waiting and there is no signage to show that your not skipping your remaking an appointment and not skipping people. I had several people call me obscenities as they thought I was skipping the queue. In the area I attend, one nurse talks to everyone for ages holding up people. I was waiting on treatment that takes two mins today and she was holding up the room chatting at the door with another nurse. I ended up waiting nearly an hour. Another think is the nurses seem to shout out people's private records. One gentleman sitting beside me was told in full view of everyone one 'Mr so and so I have your scan results back, they look fine but the doctor will tell you more'. Seriously that isn't for all to hear and if she said that to me I would be highly embarrassed.

Dr Kevin Kennelly was a helpful, outstanding doctor who helped me with my eyes. It's a shame that he has gone to another hospital, hope he comes back soon, legend of a doctor.

I never ever complain but after today I was so upset I had to tell/warn other patients of the treatment I received in this hospital. This is my second pregnancy, well fourth - I have had two miscarriages as well as the birth of my daughter who is 4. Because of my history of miscarriage I was told the next time I got pregnant to make an appointment with the Early Preg Unit. So I got my doctor to do so after she confirmed I was pregnant a month ago. So I was sent in to the booking in clinic which was the wrong clinic, mistake made by the hospital/doctor but not my fault. So I first spoke to the doctor, gave all my details etc...She knew I wasn't yet the 12 weeks but sent me for a scan to date and make sure it wasn't an ectopic pregnancy. All the midwifes and doctors I had spoken to up to the scan were so helpful and nice but the person who done my scan was so rude I actually cried. She told me I had no right to be there. it wasn't my time and not to be suprised if nothing was seen as I might only be 7 or 8 weeks. She kept giving out to me about being there so in the end my husband said it was not my fault. Every doctor, midwife and my own doctor knew I was not the 12 weeks and I was sent into her for a scan. She then said she was sorry for speaking to me in this manner, it's just a waste of her time and she was sick of seing people before they're more than 12 weeks. I was so upset what should have been one of the happiest time, seeing our baby and its tiny heart beating ended up being so upsetting. We where so nervous after the previous miscarriages and to be spoken to like that was a disgrace. 45 mins giving out to a patient when she should have been talking to us about our baby. I came out with no next scan date or anything, she sent me for bloods and told me to go home.

I have to say after having my daughter in a well known Dublin maternity hospital and was treated badly with no information, doctors belittling my worries and even laughing at them, I was very nervous with my 2nd pregnancy but I needn't have been. The staff in portlaoise from reception to porters and nurses and doctors were brilliant. I trusted them and they gave me every reason to! They took their time to deal with my anxiety, sat beside me to explain things when my waters broke early, they hugged me when I was scared, they had no problem with my husband staying when I needed him. They restored my faith in maternity services!! Thank you!!

Neurology dept gives 100% in a professional manner at all times. They all treated Aine as though she was the most important little girl in the world. We travelled from Co Galway and we never had any delay. This team is 100% efficient in all aspects of delivery of care to children !!!!!

My biggest problem with the hospital was the length of time I had to wait on each visit. If my appointment was at 10.30 am, on many occasions I was not seen until nearly 1.00pm. This means that instead of paying a small car parking fee I am generally expected to pay 10 euros. There are many people that miss appointments because they do not have the parking fee and this is ridiculous for people with on-going treatment requirements. A once in a while visit may be okay but when coming every month, it is too much.

My child was fasting from 6.30am, we were in the hospital for 11.00am and he was not brought down for surgery until 1.30pm, far too long for a 2-year-old to be left waiting.

Fantastic hospital. Very happy from start to finish and very short waiting times. New carpark is fantastic addition. Overall a clean professional and superb facility. Will be back for any future procedures.

I have a 13 year old daughter who had surgery 6 weeks ago and she developed an infection. I brought her into A&E, she was seen by a senior doctor who prescribed antibiotics and an x-ray and bloods were taken also. Came back fine and she was sent home. Brought back in the next day with nausea and vomiting and a fever. More antibiotics and the consultant refused to see her as they were on holidays. The doctor she then saw looked dissatisfied to see her and gave her even stronger antibiotics. Next week presented with extreme swelling and still antibiotics for no reason that we were told. The 3rd time she was only seen by a nurse for two minutes. This is scandalous treatment of a young child.

I attended A&E with a swollen neck after being seen by Caredoc. My neck was swollen on both sides of an old surgery scar. The first doctor told me that I had an infection and I would need surgery, and ordered an ultrasound. The 2nd doctor told me I had an infection which was causing muscles to go into spasm and I didn't need to be reopened. The first doctor came back and ordered an x ray of my neck to which I still don't know the results. The ultrasound was cancelled and I was treated with a drug which I know is for stomach issues????????????? All the while from 2pm monday until tuesday at 11am I did not as much get a glass of water or a morsel of food, nor was I offered anything. Total, total disgrace, not the nurses' fault, they were under severe pressure as they are seriously understaffed, but to put it plainly, one doctor doesn't know what the other is doing and communication is a massive problem here.

Eight hours wihout being seen to. Absolutely disgraceful.

Had my baby there and never again. One so called midwife should really consider a career change. Why oh why would you go into nursing with an attitude like hers.

I had my daughter in 2011. I am very pleased with the care received from staff nurses. All of them are exceptional. However, my ward had several people who had an infection. My daughter came to visit with her dad. Both of them became very ill after visiting. The hospital did not stop the infection from spreading. One patient was moved but the rest of us were left in the ward with the infection. I was fortunate that my baby was in the ICU. The toilets and shower area were dirty with blood on the floor. The worst experience of all was I also got extremely ill after discharge. The hospital did nothing to prevent the virsus from spreading to others. I did not say anything because the staff were run off their feet. The consultants and most of the doctors had an entitled attitude. I was treated as uneducated and doctor didn't consult with me regarding my concerns or needs. I was left in my hospital bed several hours vomiting and I was given nothing to prevent the vomiting. Midwives are professional and friendly however the doctors are ignorant and demeaning. 0% for infection control of virus, shame on the HSE. I have no problem marching to stop austerity budgets. Soon there will be more people dying because of these hospital staffing and hygiene issues. We all need to demand better care.

I found the lack of interest displayed by doctors in the diabetic unit and elsewhere extremely disturbing. I got the impression that most of them were just marking time. After 14/15 years I have seen the level of care by the doctors in the diabetic unit going down by at least 70%.

Pure joke of a hospital

Sad when you see a doctor walk vomit into the corridor of A&E and nobody to clean it up. No one gave a cup of tea or anything to eat to the patient who was on the corridor for 24 hours. They would never go back there again. Bring back the nuns and matrons all is forgiven. At least the hospital would be clean on their watch...

Overall, I really don't want to ever return to this hospital. After arrival, (with continuous vomiting, including vomiting blood), I was brought into triage. That felt very rushed & I felt I wasn't really listened to, despite being really upset. I was left in the A&E waiting room (still vomiting). I ended up trying to sleep on a trolley and was wheeled into A&E, then deposited in a corner, when I spoke to a doctor and had my first blood tests and IV inserted. Although the demeanor of the doctor seemed very nice, I felt I wasn't taken seriously, until they discovered my potassium levels were low. Overall, I felt extrememly undermined as a patient, despite there being something dangerously wrong. I was left to wait for 4+hours, and really honestly felt as though I had been forgotten about.

Very happy with the treatment received by my son in the children's ward at the Bon Secours hospital in Cork. The nurses couldn't do enough for him and Mr O'Leary clearly explained the procedure and after care in a clear and concise way. I placed my son's care in their hands and they looked after him extremely well

I was admitted to this hospital as a routine admission. My experience of the ward I was admitted to was abysmal to say the least. The cleanliness of the ward or lack of it was what shocked me most. The window blinds were like a graveyard for dead flies and moths. The curtain around the bed had blood on it...not mine The floor area at the head of the bed was not cleaned even though the nurses commented that the floor was very sticky. There was faecal matter on the shower chair. In the main bathroom there was a soiled dressing on the floor. The shower water did not drain away but pooled on the floor. I complained about the above issues and some were resolved but not all and because I complained there was a change in staff attitude towards me ... They became distant towards me. The nursing care I received differed daily as some staff were excellent and others halfhearted in the care they provided, with one nurse admitting she did not know how to do a particular procedure . Accessing results of tests done was a job in itself as I had to ask numerous times for results before I got them. Not being told in advance that I was going for a test/scan was upsetting, usually a health care assistant would arrive and say 'I'm taking you for an X-ray' etc... The food in the Hermitage was hot and well presented with a good choice on the menu, but it's a pity the knife, fork and spoon presented to use were not clean. So, summing up my experience of the Hermitage..... It was horrendous. I had much better care in the public health system. It is worth the wait to get the care you need than to accept unacceptable standards and practices.